Great seeing you at NAWBO. Below are the links I mentioned during the Lunch N’ Learn. The workbooks below will be delivered to you via email. Please note that when you give me your email, it also subscribes you to my weekly newsletter, Pineapple Ponderings. I promise it’s a good one, but you can unsubscribe any time (and I won’t let it hurt my feelings).

If you have any questions, just send me an email at


A guide with ideas to help you better understand your customers’ thoughts, wants and values.


This workbook will take you step-by-step through identifying each touchpoint of your customer’s experience with you.


Here are the links to THE BLOG POSTS I MENTIONED

Using a Vision Board to better Understand Your Customer