Kimberly helped me re-think my client experience completely. She helped me really get inside the shoes of someone attending a workshop, or even visiting my website and came up with so many ideas for making that client feel more welcome and more appreciated. She contributes a valuable fresh look at any customer experience, one that's impossible to see when you work inside the company, and especially if you're a founder!
“Kimberly had so many amazing ideas I was taking notes like a madwoman! After hanging up the phone I immediately starting telling our office of the things we could do to improve our customer experience, and since, we have definitely noticed an improvement not only in sales, but happy faces!”
She always has ideas that take ordinary events or instances to greater heights. Kimberly sees the magic in the little things, and knows exactly how to make an experience one that will make an impact on our guests.