Marketing and guests experience for boutique hotels.
 
 
oxford-exchange-kimberly-sundt.l.jpg
Affecting the way your guests feel will be the smartest marketing tactic you make this year.

how do you make sure...

 

... that your marketing, customer experience and operations all work together to strengthen each other?

... that your brand is living and breathing throughout all touchpoints?

... that your customers can’t help but talk about you, tell your stories, and become your best marketing tool?

 

Whether a workshop with your team, in-person consulting, a Solutions Session, or an audit of your digital presence, I will help your boutique business see more sales, more customer loyalty and create better experiences, with your customers returning time and time again.

How?
By making the customer experience the core of your marketing program.

Of course social media and email marketing and your multitude of marketing options are a critical part of you strategy. But, if you think about how you are affecting the way your guests feel, you will be ahead of the game and your guests will find you, love you, talk about you, and return again and again.