Creating a memorable and on-brand customer experience is the key to creating meaningful differentiation and long-term competitive advantage. You know what the best part is? When you create a remarkable experience for clients, you not only grow your business, but they also become your best marketers through positive word of mouth and invaluable referrals.

But a memorable experience can’t just be a goal - it must be done with intention. Kimberly has been leading experience design and design thinking for over 20 years and will customize this presentatipn or workshop for you. Reach out to learn more about your attendees’ takeaways aid ah-ha’s.

Word of mouth is the most profitable marketing there is. However, if your customers don’t remember you, they won’t talk about you.

In either the keynote or workshop version of this topic, Kimberly covers topics such as:

Brand Consistency
Customer Journeys and Touchpoints
Creating On-Brand Experiences
Making an Emotional Connection
Affecting the way your customers feel

Workshop Takeaways include:

• A Brand Clarity Exercise which will be used throughout the workshop.

• A real-time brand consistency audit with checklists. For best results, laptop tablets are needed for each attendee.

• Step-by-step walkthrough of understanding ho you customers think, and what you want em to say and do.

• Each attendee will create their own client journey/touchpoints map and we will then identify where emotions are most high.

• A live brainstorm for each attendee, creating on-brand customer experiences for their customers.
  

The Big Wows are a big deal, and you must have them. Bu i’s th tiny moments, the ones that are unexpected, that make you feel something so that you see it - open it - walk past it - read it - and you say to yourself, “wow……..”

Kimberly will explain how these moments are a part of you bigger marketing and client experience strategy. She will share stories and then give your audience the Five Step Framework for creating them over and over again.

You audience will also understand the importance of making an emotional connection and how critical that is in modern marketing.

And throughout, Kimberly will spend time on Brand Consistency, Clarity, and Customer Touchpoints.

This is all about company events - from a book-signig to an anniversary gala, to partnerships, and launches. If your event is not building your brand, then is it worth the time and money?

In this talk, we will disucs the steps of putting together an even that worls for yor business, whether or notyou have an event planner. we’ll get super-creative on everything from invitations to menus, to placecards and gift bags.

Attendees will also walk away with a Production Schedule Templat, Run-of-Show Template, Questions to ask your Caterer and/or Event Planner, and more!

Reset Days. Me Time. Solo Getaways.
Kimberly shares her personal story of why she considers Personal Retreats her strongest and most critical tool in business and life.

As women, we so often seek answers everywhere else: blogs, coaches, speakers, podcasts. Kimberly believes that if we can slow down, remove the distractions, and be quiet, we can hear the best answers - and they come from inside of ourselves.

Whether planning a full getaway with itineraries, intentions, and suitcase full of journals and notebooks, or a simple reset day, everyone will take away ideas thy can incorporate immediatey - in both their personal and professional lives.