The idea of affecting the way people feel fascinates me - whether through music, art, design, architecture, performance, and yes - Experience.
All of those things written above cause people to have an emotional connection. I believe that when we create this connection - a feeling - with our guests and our customers, that is the basis of a customer experience.
It’s where the magic happens.
And then, we continue to connect the brand dots in our guests’ mind. They become our most loyal fans and our strongest marketing tool
There is such delight in being that customer who is surprised, sees something new, is able to see something - maybe herself - in a different way because of the shop or the hotel or that piece of art, or that dinner. Don't you want to help your customers feel something?
Oh, and the other stuff about me (since you came to this page, you may want to know). I worked for over 25 years in the hospitality, design and event industries. I live in Atlanta but really want to be living on the water. I love to travel and shop and entertain.