Creating the Whispered Wows
My work is about helping established interior designers, boutique hospitality brands, and other creative businesses see what others miss.
I find and design the overlooked moments within the client journey—the story inside the gift, the creative detail that makes someone feel considered, and the small touches that turn a lovely experience into one that lingers.
Your entire client journey.
Your most important event.
Your team offsite.
The Experience Edit | The 90-Minute Event Brainstorm | The (Worth It) Team Offsite
A BESPOKE CLIENT JOURNEY FOR AESTHETIC BRANDS
The Experience Edit
A new, fresh look at your entire client journey — and the handful of moments that could become unmistakably yours.
Somewhere between a prospective client first reaching out and after the invoice has been paid and the file put away, there are dozens of touchpoints.
Some are already working. Some are missing. And a few could become so distinctive that they help define your brand.
The trouble is, they're nearly impossible to see from inside your own business.
Again and again, clients have told me that I helped them see what they couldn’t see from inside the business, brought them ideas they would never have found on their own, and made the business better.
Even when the work is excellent, loyalty can be won or lost in the quiet moments in between—the inquiry that felt ordinary, the handoff that felt rushed, the ending that arrived as an invoice instead of a feeling.
With The Experience Edit, I go through your business the way a secret shopper goes through a hotel — the inquiry, the emails, the proposal, the packaging, your website, the follow-through — all the while looking at the emotional connection you are making with your client.
I walk your client journey the way your client walks it, and I find the moments worth designing.
Who this is for: established, small lifestyle businesses who
know the importance of the client experience being both beautiful and consistent -
want the moments, the gifts, and the stories to feel less expected -
need experiences that are as distinctive and elevated as what you create.
What you’ll have and can use when we are finished with this.
Not simply a list of recommendations, but a beautifully considered blueprint for making your client experience feel as distinctive as the work itself.
A clear view of your complete client journey—including what is already working, where the experience loses momentum, and which overlooked moments hold the greatest opportunity.
Your Moments Map—a visual guide to the touchpoints worth refining, reimagining, or creating.
A collection of original, brand-specific ideas for the language, gestures, gifts, materials, stories, and finishing details that could become unmistakably yours.
A focused plan for bringing those ideas to life, organized by priority so you know what to do first, what can wait, and where your effort will matter most.
A follow-up refinement call to talk through your questions, shape the strongest ideas, and help you move forward with confidence. a beautiful, practical resource you can return to during implementation, future decisions, and team training:
You’ll stop wondering what you may be missing and have a clear path to a client experience that feels as considered as your work—one that deepens trust, strengthens loyalty, and gives clients more reasons to remember you, recommend you, and return.
No six-month engagement. No 80-page deck. No stack of generic Canva templates to figure out on your own.
Just a fresh, experienced eye, a clear plan, and original ideas designed for your business—not borrowed from someone else’s.
$1,200
A PERSONAL BRAINSTORM FOR YOUR EVENT
The 90-Minute Event Brainstorm
My eyes on your event, creating the whispered wows and the memorable moments, but also making sure it works - from planning to execution to the bubbles once it’s over.
This is for the person who has been tasked with creating the launch party, the studio opening, the anniversary bash, the opening event soiree . . . . . .
You know you can pull it off, but a roadmap with checklists, creative ideas, and resources, plus another person to brainstorm with would make it so much easier - and make you both more productive and the star!
Or, you’ve done this, but this one has to be even more creative - special.
Or, you’ve never done this - where to start?
Or, you know you’re good, but to have someone else to talk to — looking at things - giving creative suggestions- is precisely what you need. (and you would get all the credit - LOL!)
$450
FOR A TEAM RESET
The (Worth It)
Team Offsite
I believe that if you are going to take the time, money, and resources to do a team retreat, one of the most important goals is to help your team live your brand experience and make the emotional connection that you create for your clients.
This will be available soon, but here are the basics.
Created for aesthetically-driven teams - interior designers, PR agencies, wedding planners - those who understand the power of moments, design, & experience, but need results and a solid ROI.
Three options:
A brainstorming call - we can either determine the basics, get a jump on the planning, or review what you’ve already created and tighten while making sure your team has the experience that you want your clients to feel.
Retreat Concierge - working together, I create it for you. Welcome gifts, meals, activities, budget, workshops.
DIY - this includes my gorgeous Welcome Guide, Turndown, and Menu Templates, as well as checklists, timelines, best practices, and more.